BCD Travel Quality Assurance Analyst in Costa Rica
Review requests for front/midoffice application programming.
Evaluate requirements and programming to confirm that the business requirements were met. Creates and executes test plans for Front and Mid office developed over GDS and DBs following BCD standard practices
Core Responsibility 1: Product Knowledge *Maintain a good understanding of all GDS and BCD Travel technology products to ensure proper process can be developed and implemented *Develop and deploy front/midoffice standards across all GDS platforms *Develop and maintain a front/midoffice test library
Core Responsibility 2: Creativity and Out of the Box Solutions *Implement creative uses of technology to help decrease transaction processing time and manual involvement. *Plan and organize projects to ensure company objectives are met.
Core Responsibility 3: Software debugging *Responsible for debugging software products through the use of systematic tests to develop, apply and maintain quality standards for company products. *Develops and executes software test plans. *Analyzes and writes test standards and procedures.
Core Responsibility 4: Communication *Proficient in writing and speaking English, including technical references *Collaborate with other technology teams and/or suppliers to develop best practices and technology solutions Strong customer service, analytical, organizational, and prioritization skills
Education / Knowledge / Experience
*5 years' experience in the travel industry, should include front/midoffice applications knowledge as part of an organized technology team (Key-CO/Internal support) *Expert knowledge of more than one front/midoffice application. *Expert hands-on knowledge of all aspects of the travel reservation process. *Extensive knowledge of the at least 2 GDS systems *Understanding of BCD Travel front-mid-and back-office processes, this includes on-line systems and Central Ticketing *Good people skills *Ability to work on multiple projects concurrently *Strong problem solving and process reengineering skills *Excellent verbal and written communication skills *Ability to travel as needed *Ability to use and communicate in English as the primary language
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled