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BCD Travel Project Specialist in Costa Rica

Job Summary:

The Project Specialist has administrative responsibilities and/or support responsibilities for Contact Center Solutions technology and tools

This role is responsible for:

*Programming, maintenance and testing of assigned contact center solutions technologies *Reporting appropriate metrics and/or status for assigned tools *Maintaining SOPs for assigned tools *Special projects as directed

Job Specific Essential Duties & Responsibilities:

Support, documentation and administration

*Programming, administration and configuration of Contact Center Solutions software *Add, update, delete project plan or other templates *Stay current on all updates, features, system maintenance and provide communication as necessary *Provide demos of new features and functionality to CCS teams *Create project plans, process maps and communications as directed for Contact Center Solutions *Create and maintain SOP (standard operating process) documents for all new and modified processes *Suggest initiatives and process improvements *Escalate errors or anomalies to project team and/or appropriate resources for support; retest and report as needed *Manage processes and work assignments within timelines required and with quality *Maintain documents posted on internal public sites for highest level of accuracy and relevance

Reporting

*Work with internal teams to generate applicable reporting for assigned Contact Center Solutions technologies and tools *Review reports to ensure products working as designed *Monitor processes through reporting to ensure project success *Schedule manage and run appropriate reports to assigned technologies

Education / Knowledge / Experience

*Good mode of expression in written and spoken English *Administration experience with contact center solutions technologies preferred *Working knowledge of Project Management and requirements *Social competence & teamwork *Excellent attention to detail and timelines *Ability to work independently and self-manage workload

Preferred

*Entire MS Office suite of products *Understanding of Contact Center Management Methodology

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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