BCD Travel Head of Account Management in Costa Rica

Job Description

Title: Head of Account Management

Responsible for managing a team of account managers. Responsible for managing the team to achieving the company's goals related to client retention, quality service delivery, client and BCD Travel profitability, preferred vendor maximization and technology implementation. May manage own portfolio of clients as well.

Review of task and duties to be performed

Task description as a Manager

Lead and support team of account managers Achieve company's goals related to job description

Task description as a Multi-national Account Manager

Strategic:

Formulate and manage business plans across regions Asses and recommend product solutions Evaluate and consult on preferred supplier programs Develop and manage support regional plans Foster relationships to enhance travel program Customer Experience: Coordinate central communications across regions Develop and track customer care plans Create and execute action plans to solicit program feedback Program management: Identify opportunities for new technologies, improved processes Participate on implementations Formulate and manage service level agreements, KPIs Consult on policy development

Reporting: Review contract and manage compliance Coordinate consolidated data reporting, scorecards and timely delivery Manage financial components for travel program Reviews Develop and execute actions against global business plan Create and present regular business reviews

Education / Knowledge / Experience

Experience in incentives, event planning and/or program management. Experience in building and managing budgets and overall client financial performance. Experience in account/client management Minimum five (5) years of operational management experience. Experience with managing teams required. Proven track record on successful client negotiation. Proficiency in Microsoft Office applications. Travel required Ability to respond to change

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled