BCD Travel VIP Travel Consultant in Southfield, Michigan
Where willyourcareer take you? We're not just any travel management company. We help clients travel smart and achievemore.
Job Summary: Responsible for providing corporate and group travel services for the client's VIP employees and customers, handling any deviation travel requests, utilizing automation, focusing on client's policies and selecting suppliers where applicable. (This is inclusive of air, hotels, auto rentals, and event tickets). Responsible for maintaining a high level of customer service to program participants and client.
Sabre GDS experience required.
The hours for this position are standard 8:00am - 5pm Central, M-F.
Essential Duties and Responsibilities Include: - Interfaces with clients VIP employees and customers to build solid business relationships with them. - Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. - Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries. - Selects suppliers for travel in accordance with program's travel, budget, preferred supplier, and discounting objectives, where applicable. - Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately. Reports violations or attempted violations to management. - Moves market share for client preferred suppliers. - Provides concierge services relating to event tickets and attendance, including but not limited to locating and securing tickets (at a discounted price, where possible) and assisting with directions to the event or planning transportation. - Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately. - Monitors queues and provide quality control procedures to ensure that all records reflect the best rates and that passports, visas and upgrades have been addressed. - Maintains client profiles, including information on family members where applicable, ensuring specials requests and reward program information such as frequent flyer / hotel stay are included. Enrolls VIP and family members into industry benefit programs. - Researches customized information for VIP travelers by using industry, internet and other resources - May build airline reservation system profiles for use with specific travelers. - May arrange "meet and greet" services at airports, as desired by clients. - Assists travelers with acquiring passport, passport renewals, and visa requirements - Maintains strict confidentiality of executives travel information - Achieves individual and contractual service level goals related to telephone, quality, and productivity. - Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. - Ensures optimum customer service through effective use of phone systems and positive communications techniques. - Acts as a resource for co-workers for information, problem solving, and reducing errors.
Qualifications: - Minimum of five (5) years of travel agency experience. To include VIP and international proficiency. - Thorough knowledge of the travel industry, fares and markets. - Proficiency with Sabre GDS. - Knowledge of ticketing procedures for domestic and /or international airline, hotel and car rentals. - Proficiency in Microsoft Office applications, knowledge of Internet search processes, word processing, spreadsheets and email software.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled