Reports to: Director of Technology

Purpose of Position: To provide the EUPISD and consortium members with remote and on-site software/hardware technical support for their computer systems.

Period of Employment: 230 days

Minimum Qualifications:

• A two-year degree in a computer-related field or equivalent combination of work experience and education preferred.
• Experience troubleshooting and supporting hardware running Windows OS, ChromeOS, and Apple iOS on a large wide area network
• Experience supporting software installations on an enterprise scale managed with Active Directory, GSuite for Education and Microsoft Office 365
• Relevant IT support coursework and certifications such as CompTIA A+, CompTIA Network+, Cisco Certified Network Associate, Microsoft Technology Associate, ITIL Service Desk Management, Google IT Support preferred
• Knowledge of copyright and privacy laws applicable to K-12 Education
• Ability to handle confidential information in a discreet - professional manner
• Requires excellent customer communications and relations; strong documentation skills; team-oriented personality; natural multi-tasking and time-management abilities; critical thinking and ability to prioritize
• Must have regular and reliable attendance
• Possess a valid Michigan driver's license and reliable transportation
• ?Ability to independently lift and transport computer-related equipment

Duties and Responsibilities:

• Complete relevant IT support courses and certifications within 12 months of employment as assigned
• Work with other IT support staff, systems managers, and on-site technicians to resolve issues in districts both on-site and while working remotely in the central office, and to maintain district networks and services
• Install, maintain, repair, upgrade and update computers, workstations, and other IT equipment hardware and software as directed using best practices, standards, automation, and documentation
• ?Identify problems with and help repair VoIP phones, printers, copiers, scanners, projectors, interactive boards, document cameras, and other classroom technology