Senior Specialist, Agent Compliance - Santa Ana, Costa Rica

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions? Join Western Union as a Senior Specialist, Agent Compliance.

Western Union powers your pursuit.

In this role, you will provide support to Western Union Agents to align with the Western Union Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) program, by assisting the North America Compliance Hotline to address Agents general Compliance inquiries, transaction monitoring support/guidance to Agents, support with Title 31 Requests and Bank Requests.

Role Responsibilities

• Respond to inquiries and questions from agents and external parties regardingWestern Union's AML and anti-fraud program

• Provides training and recommendations to Agents for enhancement of theirtransaction monitoring process, by reinforcing guidelines and requirements andassisting with the set up on Western Union’s transaction monitoring platformsTransVision and Compliance Monitoring Report (CMR).

• Provides assistance to Agents in responding IRS Title 31 examinations to evaluateAgent compliance with the Bank Secrecy Act

• Supports Agents requirements related to their bank requests, informationverification.

• Document all interactions with agents and external parties in a clear and concisemanner.

• Maintain a strong understanding of Western Union's AML and CFT policies andprocedures

• Stay up-to-date on current AML and CFT trends and regulations.

Role Requirements

• University/ college degree

• At least 1 year of experience in Compliance related field

• Fluency in English (B2+)

• Proficient computing skills with all common Office programs such as: MS Excel, Word, Outlook (but not limited to)

• Availability to work between 09:00 am and 18:00 pm

• Customer oriented approach and proactiveness

• Strong analytical and creative problem-solving skills

• Strong sense of responsibility, attention to detail and ability to focus

• Excellent written and verbal communication skills.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• AsociaciónSolidarista

• Paid time off including extended maternity leave.

• In house company doctor services

• Continuing Education

• Transportation services options

• Parking spaces

• Hybrid model work

• Flexible Working Schedules if applicable

• Referral Program award

• Employee Resource Groups (ERG) and committees to volunteer with

• Carpooling Program

• Price Smart membership

• Pan American Medical and Life insurance

• Cafeteria Subsidy

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid #LI-CL1

Estimated Job Posting End Date:

06-30-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.