Responsibilities include:

• Act as a single point of contact for customer inquiries

• Demonstrates basic knowledge of customer base, market channels and products

• Effectively uses techniques, skills, equipment, procedures, and materials to answer inquiries accurately and completely

• Responds to and documents proper information into service now, for all customer inquiries or complaints

• Communicates effectively in a clear and understandable manner

• Responsible for providing excellent service support for external and internal customers

• Effectively identifies and evaluates solution options before making decision in a timely manner. Ability to recognize when escalation may be necessary

• Researches and resolves customers' complaints timely and effectively

• Act as a trusted advisor to customers, taking ownership of various (systems, product, etc.) inquiries and manage proactive communication effectively

• Maintain high-level professional communication skills, delivering an exemplary level of Customer Service

• Manage routing of inquiries to appropriate internal support teams

• Manage customer inquiries with internal sales (inside/outside) teams and provide timely responses to customer

Knowledge, Skills and Abilities:

· BA/BS in Information Systems or related area plus 2 years related experience.

· Excellent troubleshooting, problem solving and project management skills for internal technical consulting with other Emerson Groups and Divisions

· Strong analytical and organizational skills, along with strong verbal and written communication skills

· High degree of self-motivation and a passion for excellence in customer service

· Self-managed sense of urgency

· Position requires off-hours and on-call support

· Excellent interpersonal skills, empathetic, able to balance compassion with know-how and tackle challenging situations

· Ability to analyze problems, identify root causes and suggest viable solutions

· Ability to work efficiently, multitask and prioritize tasks effectively

· Excellent with using personal computers and Microsoft Office applications (Outlook, Excel, Word, Access, PowerPoint, etc.)

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24002325

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.