Human Resources Senior Reporting Representative

At a glance

Position:Human Resources Senior Reporting Representative

Primary Location:Mumbai (IND), India

Schedule:Full time

Date Posted:05/14/2024

Job Number:R2049203

Position Type:Regular

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dowhas an exciting opportunity for aHuman ResourcesSenior Reporting Representativelocated inMumbai, Indiawithin the Human resources organization.TheHRSenior Reporting Representativewill leverage a variety of applications and systems to assist in building and scheduling Human Resources customized reports for North America and global clients, while driving self-service and ensuring client satisfaction.

Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role

• Act as first point-of-contact for Workday HR Reporting requests, track progress and provide continuous feedback to requestors on status of their inquiries (via phone, chat, and case management

• Understand client needs and drive self-service wherever possible.

• Work to identify and deliver solutions for our clients including troubleshooting to identify reports available in current inventory and escalation of requests for reporting enhancements.

• Delegate and escalate inquiries as appropriate, obtaining necessary approvals and remaining responsible through completion.

• Build customized reports for North America and Global clients.

• Engage in improving Knowledge Base and Case Management content for the reporting team.

• Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume, minimize customized reporting, etc.)

• Support testing activities for new reports and enhancements to existing reports

• Prepare data for surveys or reports for government and legal agencies as required

• Collaborate with Reporting teams across each region to ensure consistency in process, ongoing knowledge of each region's custom reports, and sharing of knowledge.

• Partner with HR Technology for awareness of updates related to HR Reporting Technology…….

• Continued education and learning of Workday tools, updates, enhancements

• Supports the implementation and delivery of end-to-end solutions in assigned discipline(s) to deliver a best in class employee experience

Required qualifications:

• Minimum bachelor’s degree

• Minimum of 3 years’ experience in HR, Business Administration in a process-oriented organization

• Fluency in English (written & oral).

Your skills, knowledge, and abilities include:

• Process oriented person that can work closely together with different stakeholders in a highly dynamic environment.

• Knowledge of and experience with HR technologies and processes. Experience with HCM software like Service Now and Workday

• Work experience in international organizations would be an advantage

• Advanced knowledge of Microsoft Office Desktop applications, especially Excel

• Works independently with a moderate level of guidance and direction, is self-motivated and accountable.

• Demonstrable communication and inter-personal skills for working in an international and multi-cultural environment.

• Bring the outside-in perspective and focus on long-term sustainable improvements.

• Understand customer and internal stakeholder needs.

• Strategic and analytical mindset combined with effective communication and persuasion skills.

• Strong analytical, innovative, and problem-solving skills

• Ability to work proactively and independently to produce quality results.

• Ability to multi-task and prioritize projects as appropriate with a high degree of accuracy and comfortable to work towards tight deadlines.

No international relocation support provided.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

• Become a Dow shareholder through various employee stock programs.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Global Paid Time Off (PTO) policies:

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• ​Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.