Position: Security Manager

Reports To: Director of Operations

FSLA Status: Hourly - Non-Exempt

Summary:

The Security Manager is responsible for overseeing and managing all aspects of security and guest services at the SNHU Arena, with a primary focus on ensuring the safety and security of all guests, events, ASM employees, and the facility itself. This role involves collaborating closely with the Director of Operations to develop and implement operational policies and security procedures. Fosters positive relations with the public, clients, visitors, and all operational departments in providing assistance and resolution for client-related situations The Security Manager will lead a team of ushers, security supervisors and security guards, ensuring that security operations run smoothly and effectively during events and day-to-day operations.

Essential Duties and Responsibilities:

Supervision and Leadership:

• Directly supervise usher and security shift staff, providing guidance, support, and necessary training.

• Conduct shift briefings to communicate important information and ensure alignment among team members.

• Review department checklists and ensure all equipment is accounted for and in working order.

• Provide timely feedback and initiate necessary counseling or disciplinary actions for security personnel.

Security & Guest Services Operations:

• Oversee the securing of the property, including locking and unlocking facility doors as needed.

• Supervise and train the event security & usher team.

• Conduct routine property walks to identify and address any security concerns.

• Respond promptly and effectively to emergency situations, coordinating with relevant authorities and departments.

• Interact with the public, management, and fellow employees to maintain a safe and secure environment.

• Provide overall leadership for all services and activities involved in facility admissions, guest experience, and emergency preparedness, using independent judgment and personal initiative

• Plan, develop, and implement programs to enhance the guest experience and satisfaction

• Create flexible solutions to ensure smooth guest flow

• Handle unruly individuals and security incidents with professionalism and adherence to protocols.

• Collaborate with Event Management staff, local Fire, and Police Departments to coordinate off-duty security details.

• Direct the scheduling of security & usher staff

• Interpret and apply company policies, procedures, and standards related to guest services

• Develop staffing plans for events, ensuring alignment with guest service goals and industry standards

• Be available on-call 24/7, as needed, based on venue activities

Strategic Planning and Implementation:

• Work independently to assess and respond to security situations, exercising judgment and decision-making skills.

• Ensure the proper functioning of security camera systems, overseeing recording and data storage.

  Qualifications

  Education and Experience:

• Associate's Degree or higher from a four-year accredited college or university

• Minimum of 5 years of security guard experience, preferably in a similar environment.

• At least 2 years of supervisory experience in the security field.

• Valid driver's license required.

  Skills and Abilities:

• Ability to work autonomously with minimal supervision.

• Strong organizational skills with attention to detail.

• Effective leadership and supervision of security staff.

• Excellent customer service skills with the ability to interact professionally at all levels.

• Proficiency in written and verbal communication.

• Flexibility to work irregular hours, including nights, weekends, and holidays.

• Professional appearance, demeanor, and work ethic.

• Basic computer knowledge, including familiarity with Microsoft Office Suite.

• Knowledge of security camera systems and data storage.

  Physical Demands:

• Ability to engage in significant walking, climbing, stooping, and potentially heavy lifting.

• Work in both indoor and outdoor settings may be required.

• May be exposed to adverse conditions, including physical contact with hostile individuals.

The Security Manager plays a crucial role in maintaining a secure environment at the SNHU Arena, ensuring the safety of all individuals and assets within the facility. This position requires a dedicated individual with strong leadership, communication, and decision-making skills, as well as the ability to adapt to changing circumstances and prioritize security needs effectively.

This is an onsite position that requires in-person collaboration with multiple departments and coverage of events from start to finish. The above statements are intended to describe the general nature and level of work being performed by this position. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodations to complete the application process may contact Human Resources at (603)644-5000.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.