Senior Operations Manager

Job Number: JO-2404-10568

Location (City, State): Locust Grove, GA

Employee Group: Regular

Shift: Day

Travel: 5%

Site Name: Atlanta Fulfillment Center

Is Remote Eligible: No

Senior Operations Manager

At Radial, our employees are at the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for a Senior Operations Manager in Locust Grove, GA. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end-to-end processes reducing costs for our customers while enhancing the consumer experience.

Role Summary:

The Senior Manager reports directly to the Director of Operations and is a high-energy Leader with the ability to direct a workforce in the fulfillment of orders for multiple clients. This includes managing inbound inventory, maintaining inventory, pick/ pack operations and outbound shipments. Radial services multiple clients that have various levels of inbound and outbound work depending on volume swings, requiring this position to have a strong understanding of labor management and forecasting.

Responsibilities:

• Lead and direct the Fulfillment Operations Group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements and employee training and development.  

• Work with the Site Director to influence corporate strategic plans.  

• Work with functional leaders within the company to ensure compliance to company policy and procedures.

• Ensure that the facility is in compliance with Federal/ State/ local ordinances, laws and regulations.

• Ensure that safety is always a strong part of the culture and environment within the facility.

• Obtain annual, monthly, and daily goals for various productivity and quality levels.

• Lead the Fulfillment group to operate in a cost effective and competitive manner while driving continuous improvement.  

• Manage, train, and develop the facility managers and supervisors in hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems or removing obstacles.

Qualifications:

• Must possess high motivation, enthusiasm, and dedication to deliver results within strict timeframes.

• 3PL required

• Ability to be flexible, as our fulfillment facilities may operate in multiple shifts and as full week operations.

• Manage cross-functional teams to identify, prioritize, plan and implement process improvement opportunities.

• Ability to train, mentor, and coach associates, supervisors and managers on appropriate productivity processes and procedures.

• Ability to incorporate safety and ergonomic thought, while designing process and workflow.

• Ability to define problems through gathering data, establishing facts, and drawing valid conclusions to adjust the facility that operates in a constant flux.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form to meet the expectations of servicing our various clients in as cost-effective manner as possible.

• High level of communication skills, both verbal and written.

• Ability to maximize use of time, outstanding organizational skills.

• Maintain confidentiality of Radial, the clients and prospective clients, proprietary information, and intellectual property.

• Experience with Excel, Word and basic computer skills required to perform day to day duties.

• Bachelor’s degree from a four-year college or university; five to ten years of managerial experience spanning inbound/outbound, inventory, quality management, warehousing, and distribution; or equivalent combination of education and experience.

• Strong leadership and motivational skills, technical/business orientation and analytical skills should be a part of past experience.

• Ability to operate calmly under stress while driving continuous improvement.

Travel: This position is not remote. Travel is not required. Must be available for additional hours as needed.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

We were made aware of an employment scam in which a third-party is creating false communications under the Radial name. We want to reiterate that Radial never seeks payment from job applicants and only reaches out from @radial.com email addresses. We are encouraging applicants to apply through our website at for added security.

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Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.