Technical Delivery Manager

Responsibilities

• Act as a single point of contact for the customer for all managed service elements in scope

• Participate in the customer's steering group meetings.

• Advise on and be part of the customer's governance for HP.

• Gather customers' requirements, analyze them, and provide feedback.

• Effectively handle customer requests and priorities.

• Understand Customer Digital Experience goals, strategic plans, and constraints to advise on the best use of PIXM service.

• Analyze customer's data and provide actionable insights to customers.

• Identify and justify automation opportunities based on value to the customer.

• Support customer initiatives in HP's areas of operations.

• Build content based on customers' requirements and manage and collaborate with the remote MS team for advanced scripting.

• Provide new insights to integrate HP with existing solutions and internal processes.

• Work with the CSMs to position HP with customers' service owners.

• Deliver service elements against a set of Service Levels.

• Identify and deliver against agreed use cases.

• Work with the Account teams to support the operationalization of Nexthink inside the Customer organization.

• Prepare weekly, monthly, and quarterly reports internally for the Managed Services' management and the customer.

• Prepare all customer-facing and internal deliverables.

• Coordinate and communicate all aspects of the Managed Services activities with other teams, such as Sales, Support, and Customer Success.

• Escalate internally and externally when required.

• Stay current on product development/releases to a level required for the above activities;

Skills and Qualifications

Required:

• BA/BS preferred in computer science or computer engineering.

• Minimum of 5 years of experience in technical consulting, analytics & automation

• Demonstrated skills in data analysis

• Drive to provide actionable insights and automation.

• Experience with transformation projects (e.g., Win10, O365)

• Extensive technical knowledge of end-user computing

• Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input

• Deep knowledge of IT operations

• Ability to learn new technologies quickly

• Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions.

• Excellent communication, social awareness, customer-facing, and teamwork skills

• Exceptional problem management skills

• Ability to handle challenging environments

• Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies

• Excellent knowledge of Microsoft Windows and Linux clients and its applications

Preferred:

• Practical knowledge of SQL, XML, windows PowerShell,

• Practical experience with data integration methods and technologies,

• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and analytics.

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).