This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6484595

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rIT Support Analyst

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rLocation: Education Technology Consortm

rRegular/Temporary: Regular

rJob ID: 607864

rFull/Part Time: Full-Time

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r Workplace Culture

NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

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Special Information

• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.
• While the organization is based on the NAU Mountain Campus, it requires substantial travel throughout Arizona.
• Remote work option within the state of Arizona, and candidates living in the central, southern, or western parts of Arizona are encouraged to apply.

Job Description

The Education Technology Consortium provides software support and technical services to school districts and charter schools (K-12) within the state of Arizona. As part of the ETC Network team, this position is responsible for equipment installations, ongoing maintenance and support of a variety of network equipment, software support, and working with both the technical and non-technical staff at supported sites to resolve network and desktop/tablet related problems. The position requires travel across Arizona.

User Support - 50%

• Work with users via telephone, email, or in person to solve problems with ETC supported software and hardware.
• Provide frontline support for day-to-day operations and procedures. Assist senior engineers with site-based projects as needed.
• Provide onsite and remote support for technology used in schools and classrooms such as maintenance of laptops, Chromebooks, iPads, and desktops. Update OS, ensure connectivity, install applications, and push out secure browsers for standardized testing.

Troubleshooting - 20%

• Research and resolve connectivity problems, including possible hardware failures, as well as usage problems relating to server, network, and/or internet connectivity. Travel to sites to resolve problems is likely.
• Monitor daily backup jobs for remote sites. Monitor Antivirus for remote sites. Report and mitigate virus outbreaks as needed. Maintain updates to software. Support site-based content filters. Work with senior staff on software management schemes.
• Perform supported site health checks to proactively respond to potential problems and prevent service outages and trouble reports.

Site and User Administration - 15%

• Assist with Google Workspace Administration for multiple School Districts. This includes but not limited to; add/delete users, manage devices, and configure security and settings to keep data safe.

Network Support - 10%

• Update or install software on staff or student devices. Assist senior staff with the installation of hardware at support sites such as switches, wireless devices, and security cameras. Work will occur at supported K-12 sites.
• ETC sites are located primarily but not exclusively in Yavapai, Mohave, Maricopa, Yuma, and Cochise counties.

Other - 5%

• Perform other duties as assigned.

Minimum Qualifications

• High school degree; AND,
• 1-2 years of relevant experience;
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-fo -year basis.

Knowledge, Skills, & Abilities

• Knowledge of MS servers, Active Directory, group policy, and a variety of client operating systems
• Must have excellent telephone and personal communication skills
• Must have ability to provide quality service to meet customer expectations and maintain internal and external customer relations.
• Ability to work with clients of varied cultural backgrounds
• Customer service and help desk experience preferred
• Must be comfortable with Windows OS, IOS, Chromebooks/GSuite, and MS Office products

Driving Requirement

Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver\'s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the