BCD Travel Technical Support in Dallas, Texas

Job Summary:

This position will represent the Enterprise ICT Organization relative to field support. Will function as 2nd level support to the Enterprise Helpdesk. Functions in a support role for both internal and external customers. Installs, analyzes and services hardware, software and other technical solutions utilized throughout the Enterprise ICT Organization. Determines and recommends products and applications that best suit the needs of our internal customer.

Specific Job Functions:

  • Familiar with standard concepts, practices and procedures relative to technical support within the Enterprise ICT Organization.
  • Relies on personal experience and independent judgment to plan and accomplish tasks set forth by this position.
  • This position will involve direct communication with both internal and external customers.

Qualifications:

Essential - Good Verbal and Written Communications Skills - Familiar with software installation and application - Knowledge of basic Networking and Desktop Support (2-year minimum)

Preferred - Familiar with Travel Industry (1-year minimum)

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled