BCD Travel Lead Corporate Travel Consultant in Dallas, Texas
Where willyourcareer take you? We're not just any travel management company. We help clients travel smart and achievemore.
Job Summary: The Lead Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned.
The travel consultant is this primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product.
This position demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests as assigned and takes the initiative to provide assistance.
The team leader works with the team to provide day-to-day assistance. The team leader is the first point of contact for team members and responds to questions, providing direction on policies and procedures.
This position supports mulitple accounts.
Apollo GDS experience required. The hours for this position are 9:30 - 6:30ET, M-F.
Job Specific Essential Duties & Responsibilities: * Expertly use the appropriate the BCD Travel tools and systems to complete requests * Search and confirm travel reservations for the customer * Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer * Provide travel offers and general travel advice to travelers * Responds to requests accurately and completely * Excellent knowledge and application of travel supplier rules * Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported * Provides the customer with the required industry information, such as low fares, exchange costs and penalties * Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) * Supports BCD Travel and client driven initiatives
Education / Knowledge / Experience: Essential * Bachelor degree, or equivalent work experience * Minimum of 3-5 plus years experience in the corporate travel management industry * Solid working knowledge of the travel industry, policies, procedures and processes * Advanced skills on travel industry systems, including Apollo GDS * Strong verbal and written communication skills in designated languages * Proven ability to handle multiple priorities simultaneously * Ability to work flexible hours * Ability to work independently, exercising discretion and judgment * Demonstrated excellent professional customer service and problem resolution skills * Strong problem solving and/or critical thinking skills
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled