Job Information
Golden State Foods Sales National Account Manager in Conyers, Georgia
Overview
Seeks new business sales opportunities for GSF products to meet established marketing goals. Responsible for managing customer relations to ensure high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products. Assists other departments as necessary to ensure positive customer relations. Plans and executes sales plans in accordance with GSF sales strategies.
Responsibilities
Maintains and services current customer relationships in his/her region in accordance with GSF sales management directives as well as GSF values and creed. Develops strong relationships with existing customers through formal and informal communications, site visits, attending store openings, meetings, social functions, and training to provide high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products
Initiates, establishes, and maintains strong relationships with potential new customers through formal and informal communications, site visits, attending store openings, meetings, social functions, and training to provide high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products. Acts as liaison between GSF and new customers providing feedback to GSF sales management regarding customer needs, business issues, product concerns, future plans, and perceptions of GSF products and services to enhance customer service
Develops and updates account specific business plans for each responsible account with the purpose of maintaining strategic direction and business focus. Collaborate and co-ordinate cross functional input that results in a multi-faceted model
Provides written reports of market status and sales activities to sales management, including weekly project schedules, account updates, volume reports, pipeline updates and trip reports where appropriate. Prepares and achieves approved budget and financial targets
Maintains customer contact when requested by finance department to assure the collection of receivables to achieve profitability goals
Works with customer service to ensure correct and timely processing of a variety of documents including order adjustments, variances, special deliveries, and product complaints to maintain complete and accurate records. Disseminates information to customers regarding orders, products, order processing, production issues, delivery issues, or other concerns. Co-operates with QA and regulatory personnel to investigate and assist in the evaluation of field complaints
Assists in plant tours for new and potential customers to explain GSF production procedures and to highlight GSF’s attention to sanitation, food safety, and customer satisfaction
Coordinates with product development, purchasing and finance departments in determining product pricing and submits for approval to national accounts director
Develop relationships and interact directly with manufacturing and product development groups with respect to product formulation, product requirements, order entry and delivery management. Spend a percentage of time at the Division offices for the purpose of developing relationships and start to build office experience
Performs other related and assigned duties as necessary
Qualifications
Education / Experience
Bachelor’s degree in business administration, commerce, or a related field from an accredited college or university
Minimum 5 years of experience in sales, customer service, or other comparable role
Knowledge / Skills
Sales territory or region
Co-packing manufacturing capabilities and network
Customer service concepts and techniques
Order management, delivery management and sales development tracking concepts and techniques
Industry practices, competition, and products
Foodservice chain accounts and network
Financial and accounting concepts
GSF products and manufacturing processes and practices
New customer product standards and requirements
Food safety, storage, and shipment of food products
Distribution concepts and techniques
Product liability, government food safety guidelines, and customs regulations
Quality assurance techniques and applications
Supervisory concepts and techniques
Skills and Ability To
Effectively communicate verbally and in writing
Make sales presentations to customers and GSF sales management
Develop detailed sales plans, forecasts, and reports
Analyze customer service-related problems where appropriate and generate possible solutions
Resolve customer complaints effectively and efficiently
Communicate and coordinate effectively with customers and sales management verbally and in writing
Demonstrate maturity, strong presentation, poise, and enthusiasm
Work within a flexible schedule
Lead informative customer tours of the GSF facilities
Prepare a variety of comprehensive administrative and technical documents
Interact effectively with customers at all organizational levels
Work effectively in a general business environment with a focus on high levels of quality and customer service
Work independently
Make rational decisions in support of, and consistent with, company policies and procedures
Develop long-term relationships with customers
LocationUS-GA-Conyers
Job ID 2024-19183
Category Sales