BCD Travel Account Manager - virtual opportunity in the Chicagoland area in Chicago, Illinois

Do you want to work with bright, talented individuals who take pride in their work and also know how to have fun?! You've come to the right place.

BCD Meetings & Events is one of the leading global providers of meetings, group incentive travel and creative services for some of the world's biggest brands. Our unique difference is that we bring together resources at a local level, centralize processes on a regional level and leverage our global presence to deliver the value and results our clients set out to achieve. We work collaboratively, creatively, and passionately -- and look to hire experts who do the same.

We are headquartered in Chicago, with locations in 50+ countries across the Americas, Europe, Middle East, Africa and Asia Pacific -- a combined global work force of more than 1,100 resources and annual sales volume of approximately $992 million. We are an independently managed operating company of BCD Holdings N.V. and a sister organization of BCD Travel, the world's third-largest travel management company. We are proud of that. We are also one of the best places to work because of our fundamental commitment to our employees. To find out more about our company, visit us at http://www.bcdme.com/.

Works with the Business Development and Operations Groups in regards to all aspects of client response, client follow-up, and client deliverables; supports, builds and maintains strategic business relationships; is responsible for account growth and retention; manages all client program initiation and facilitates the meeting information transition process if required by operational process; works with Operations to oversee the transition of initial meeting information from the client to internal contacts; provides prompt response and follow up to ensure continued high customer satisfaction; supports business development efforts on all levels, both internally and externally; responsible for providing excellent client and operational support and exhibiting leadership in the areas of problem resolution, customer service, technology knowledge, and process/policy adherence; promotes teamwork, leadership, initiative and enthusiasm.

Primary Responsibilities:

  • Manages tasks for client response, client follow up, and client deliverables
  • Directly accountable for account relationship, meeting client expectations, and BCD M&I account financial performance
  • Provides both strategic and tactical operational input that supports account development, retention, and growth on a domestic and/or global basis, if applicable
  • Handles and responds to requests for budget proposals or inquiries for information
  • Manages existing client base/client services for volume/maintenance accounts as determined by Director
  • Facilitates meeting sponsor level presentations, as necessary
  • For maintenance and repeat accounts, supports customer by strategic outreach; participates in conference calls and initial core team meetings as necessary; provides quick responses to email and/or phone requests, and works with Director and/or Operations teams to troubleshoot on a daily basis
  • Works with Sales Support to deliver documents and/or reports as needed
  • Works with individual project teams for meeting transitions and debriefs
  • Works in conjunction with Director to attend debrief meetings at the close of a project and follows through with delivery of the cost reconciliation and end of program packets, as necessary
  • Oversees, distributes and follows through with written and electronic components for proposal development and delivery; manages the proposal process for all stages

  • Works in conjunction with Director to facilitate and manage RFI and RFP initiations

  • Works with necessary internal departments to obtain accurate and current RFI/RFP information
  • Works in conjunction with Sales Support to provide comprehensive proposal elements (venues, travel services detail, capability detail, etc.)
  • Serves as liaison between client and internal support teams; must be an advocate for the internal support team and BCD M&I to the client at all times

  • Stays abreast of industry trends and BCD M&I products and services to be able to support client needs

  • Communicates industry trends, benchmarks, process improvements, and strategic plans with customers
  • Reports on program spend and savings as required by the client
  • Understands and monitor preferred supplier usage and hold team accountable for adherence to preferred supplier relationships
  • Provides leadership for problem resolution to facilitate faster improvements and improved working relationships
  • Prepares and implements short and long range goals and objectives mutually developed with client
  • Works with support team to ensure consistency in product, delivery, follow through, quality, commitment to timelines and provide high level problem resolution -- day to day management of assigned accounts
  • Conducts regularly scheduled client meetings and at a minimum one (1) annual account review with clients to ensure optimal communication and service needs are being met
  • Adheres to, monitors, and reports on client SLA's (service level agreements) or KPI's (key performance indicators)
  • Keeps sales database up to date

  • Ensures client profiles are maintained, kept up to date, and accessible

  • Tracks all sales activity on a weekly basis by keeping account information current
  • Periodically reviews client database and makes adjustments to keep data integrity
  • Monitors meeting budget estimates to actuals, account spend and provides forecasting for assigned accounts
  • Participates in industry events including vendor fairs, local tradeshows, hotel showcases, conferences, etc.
  • Other duties and projects as assigned

Qualifications:

Education and training normally associated with completion of a four-year degree in a business-related program. Three years experience required in an executive support, sales support or related role. Must have the discipline and the professionalism to handle confidential information. Must be a team player and able to work in a fast-paced environment. Additional required skills include:

  • Presentation Skills
  • Excellent customer relationship skills
  • Excellent communication skills (written and verbal)
  • Ability to work independently
  • Proficiency in Microsoft programs - Word, Excel, PowerPoint and working knowledge of Access
  • Budget Development
  • Excellent problem solving skills

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled