Facilities Specialist

The Workplace Experience team oversees workplace environments and the related employee experience at the client's office. We aim to deliver and maintain spaces that are vibrant, fresh, branded, and inspiring. The Ricoh team supports the Workplace Experience team in many operational tasks on site. The Facilities Specialist is a valuable member of the Ricoh team primarily supporting the Space Planning function and the Space Planning and Occupancy Manager.

Core Responsibilities

• Oversee office moves and reconfiguration changes.

• Conduct regular inspections to identify potential issues and fix them proactively.

• Ticket Management - promptly respond to all Space Planning Service Requests to quickly determine service priority. Redirect or submit tickets to other departments as needed.

• Weekly vendor services - coordinate with vendors for office repairs, maintenance and other facility needs.

• Vendor Management and Invoice support - track spending, review, and analyze weekly service reports and invoices for accuracy. Capture the information on the Space Planning budget planning sheet. Work with vendor to revise and reissue invoices as needed.

• Facilities Management System - maintain up-to-date knowledge of the client's space planning and allocation system.

• Ensure system data is updated regularly and is reflective of current seating plans and capacities.

• Move Coordination - Support for all large team moves – including but not limited to move/packing instructions, packing materials, CPU carts and recycle bins. Partnership with team Production Coordinators, and any third-party service provider

• Provide post-move support by resolving outstanding issues, locating missing items and ensuring all team needs are met.

• Assist with project management administration and coordination.

• Inventory Management & Repair/Replacement - coordinate and maintain storage facility for all Furniture Fixtures & Equipment, including chairs, furniture, totes and labels.

QUALIFICATIONS

EDUCATION & EXPERIENCE:

• Industry related training

• Post-secondary diploma is required

• Minimum 2 years of experience in roles with similar responsibility, scope and skills

• Previous service, support, facilities or operational experience with customers

SKILLS:

• Effective organizational and problem-solving skill.

• Ability to prioritize, plan, organize and carry out activities within tight and changing timelines.

• Strong verbal and written communication skills.

• Positive, can-do attitude who is a consummate team player, works well in collaborative environment.

• Friendly and approachable with a proven track record of customer focused work experience.

• Self-motivated team player with a can-do attitude!

• Creative, critical thinker and adept problem solver.

• Ability to provide internal communication as it relates to Workplace Experience standard operating procedures.

• Experience with a Ticket Management system.

• Ability to manage multiple requests with numerous deadlines, execute efficiently with minimal supervision all while maintaining a customer focused detail-oriented approach.

• An understanding of a complex and ever-changing fast-paced business with ever changing priorities.

• Ability to work closely with a variety of vendors, consultants and service providers.

• Well versed in Google Drive and MS Office. (AutoCAD skill and experience considered an asset but not a requirement).

• Knowledge of space and inventory management an asset.

• Experience with space planning, move execution, reconfigurations and furniture systems an asset

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.

• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.