Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

The focus of our Azure CXP Engineering is to build extensible platforms, connected customer experiences (CX), enable digital transformation, and improve customer outcomes. Our top-level objectives include winning customer satisfaction by providing the help they need and reducing customer challenges. Our team believes in living the core Microsoft values of Respect, Integrity and Accountability.

We are looking for a Senior Software Engineer with a passion for delivering well-designed, scalable, and reliable software for large-scale projects. As Senior Software Engineer, you will collaborate closely with multiple teams to deliver key customer solutions and the technology to support them. If you are passionate about cloud computing and want to work on a team improving the Azure customer experience, you like to work with services using leading technologies like Azure OpenAI, and you want to play a role in the design of mission critical features for Azure, then we have a tremendous opportunity for you. Come create transformational results for our customers using Azure and AI, with a critical focus on the performance, reliability, security, and extensibility. Are you interested in joining a continuously learning, collaborating team dedicated to innovation and embracing diverse perspectives? Then come and join us!

Every day, our customers stake their business and reputation on our cloud. You can help Azure Customer Experience Platform provide our customers with the world-class cloud services they need to succeed.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Azure aspires to be the world's computer. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

Responsibilities

• Leads discussions for the architecture of products/solutions and creates proposals for architecture by testing design hypotheses and helping to refine code plans. Provides reactions, proposed solutions, and inputs to architects. Partially owns solutions for architecting of solutions, with minimal technical oversight. Develops design documents for designs or User Stories and determines the technology that will be leveraged and how it will interact. Shares learnings and identified solutions from investigations with the team and owns for some design decisions. Assures system architecture meets security and compliance requirements and expectations.

• Leads by example within the team by producing extensible and maintainable. Optimizes, debugs, refactors, and reuses code to improve performance and maintainability, effectiveness, and return on investment (ROI). Applies metrics to drive the quality and stability of code, as well as appropriate coding patterns and best practices.

• Applies debugging tools and examines logs, telemetry, and other methods to verify assumptions through writing and developing code proactively before issues occur and reactively as issues occur for products. Conducts retrospective debugging of solutions to identify root causes of problems.

• Reviews the code of a product to assure it meets the team's and Microsoft’s quality standards, is reliable and accurate, and is appropriate for the scale of the product/solution area. Applies feedback to current and future iterations. Participates in code reviews to ensure coding standards are followed. Considers diagnosability, reliability, and maintainability when reviewing code, and understands when code is ready to be shared or delivered. Applies and screens for coding patterns and best practices in reviews and provides feedback on code to drive adherence to best practices.

• Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items. Organizes work into smaller sets of tasks as part of an overall roadmap. Guides other members for project estimation and escalates any issues that would cause a delay.

• Maintains operations of live service as issues arise on a rotational, on-call basis. Implements solutions and mitigations to more complex issues impacting performance or functionality of Live Site service and escalates as necessary. Reviews and writes issues postmortem and shares insights with the team.

• Builds, enhances, reuses, contributes to, and identifies new software developer tools to support other programs and applications to create, debug, and maintain code for products. Uses open source when possible. Begins to develop skills in other tools outside areas of expertise. Identifies internal tools and creates tools that will be useful for creating the product, determining if methods are still applicable for the current solution. Shares best practices and teaches others about new tools and strategies.

• Embody ourCulture (https://www.microsoft.com/en-us/about/corporate-values) andValues (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

Other Requirements

• The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

• Experience designing, implementing, and shipping high scale distributed web services using C# or Java

• Expertise in one or more web application dev frameworks like Angular, React, Redux, etc.

• Experience with distributed systems and a cloud technology stack such as Azure or AWS

• Reliable communication and collaboration skills

• Experience knowledge of agile software development methodologies and tools that enable these, such as GitHub, Azure DevOps, etc.

• Expereince in computer science concepts including data structures, algorithms, and software design patterns.

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 16, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .