BCD Travel Senior Corporate Travel Consultant in Atlanta, Georgia
Where willyourcareer take you? We're not just any travel management company. We help clients travel smart and achievemore.
Fulfills Corporate Travel Customers' travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and BCD Travel. Provides customer service through the communication of travel related information.
Specific to North America Support Team: The North America Support Team provides virtual or onsite coverage to multiple accounts on multiple GDS on various shifts. Shift end times could be into the evening. Nights/weekends sometimes needed for summer assignment. If travel is required, it could be on weekends. Must be self-directed and able to juggle demands of varied account management, varied account specifics with different levels of training provided by the accounts, varied account productivity expectations, high volume, and international / domestic mix. Flexibility is required. Last minute changes in assignments / shifts are common. Time off dates must be provided well in advance as confirmed assignments may not allow for changes to time off. Monthly courses must be taken via our internal training portal, KnowledgeHub. Training on other GDS may not be provided unless time, budget and assignment potential permit. Ability is needed to place hotel and other travel expense on personal credit card for reimbursement. Monthly internet connectivity expense reports are to be completed.
Dual Apollo and Sabre GDS experience required.
Shift will vary.
Essential Duties and Responsibilities Include: - Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. - Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries. - Conforms to client travel standards and policies. - Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately. - Moves market share for BCD Travel preferred suppliers. - Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. - Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately. -Achieves individual and contractual service level goals related to telephone, quality, and productivity. - Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. - Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control. - Ensures optimum customer service through effective use of phone systems and positive telephone service techniques. - Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
Essential Qualifications: - Minimum of four (4) + years active Travel Consultant experience in the past 6 years. - Strong domestic knowledge and moderate international knowledge. - Above average productivity level (subject to management assessment for off-the-phone projects). - Achieve established office goals for measurable accuracy. - Demonstrated professional customer service skills. - Proficiency with both Apollo and Sabre GDS. - Demonstrated internet research skills for customer information. - Ability to work nights and weekends when needed or scheduled.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled